Until nearly every member of our society can self-assess effectively enough to determine whether they themselves are the problem, all of us will be stuck with a steadily worsening customer experience.
So far, ChatGPT is about what you’d expect to get from a summer law clerk who just finished 1L year with a 2.0 GPA.
Its new features transform how you can track and analyze the more than 200,000 bills, regulations, and other measures set to be introduced this year.
The best customer service lets customers feel empowered, with some control over the process.
Growing your law firm from a solo practice to a law firm that’s staffed with other attorneys can present a myriad of challenges....
I felt like I had my own lawyer to deal with customer service, and the lawyer had taken the deal on contingency!
* Blame Kelly Drye for the lack of exotic snake regulations, because what could go wrong in an unregulated market for spitting cobras? [Slate] * New York Governor Andrew Cuomo is instating mass pardons for youthful offenders. [New York Times] * A Texas alumni group has apologized for calling Justice Scalia a racist. I guess scientists are made of sterner stuff. [Chronicle of Higher Education] * The founding fathers were better about defending the rights of Muslims than (some) modern Republicans. [Washington Post] * Preet Bharara's latest target -- the evils of auto-subscribing. [Law and More] * Ah, the Christmas season. That time of the year when customer service is paradoxically at its best and worst. [That's My Argument!] * The verdict against former White House counsel J. Michael Farren has been affirmed by the Connecticut Appellate Court. [Legal Profession Blog]
Reputations aren’t created or bought, they are earned...
As you probably know, the Boston Bruins won their first Stanley Cup since the Nixon Administration. I’m no kind of hockey fan, but as a Boston sports fan, I took a passing interest in it. Which is to say that I watched Game 7 on Wednesday. Mine was a short ride on the bandwagon. (I […]
Ed. note: This is the latest installment of Small Firms, Big Lawyers, one of Above the Law’s new columns for small-firm lawyers. No, not in the way you think. I’m not talking about E-tickets and giant bow-tied mice and screaming, overtired kids being dragged around by the half-crazed parents determined to get their money’s worth. […]